Frequently Asked Questions (FAQ) – Korean Skincare & Cosmetics
Product Guide
Q: What types of Korean skincare and cosmetics do you offer?
A: We offer a wide range of authentic Korean skincare and cosmetics, including cleansers, serums, moisturizers, sunscreens, BB creams, lip tints, and more.
Q: Are your products authentic?
A: Yes! We source all our products directly from trusted Korean brands to ensure authenticity and quality.
Q: Do you offer products for all skin types?
A: Absolutely! Whether you have dry, oily, combination, sensitive, or acne-prone skin, we have specially curated products to suit your needs. Check our product descriptions for recommendations.
Q: Are your skincare products cruelty-free?
A: Many of our brands are cruelty-free, and we clearly indicate this in the product details. If you're looking for vegan options, check our vegan-friendly category.
Skincare & Routine
Q: What is the famous 10-step Korean skincare routine?
A: The Korean skincare routine focuses on hydration, nourishment, and protection, typically including these steps:
- Oil Cleanser – Removes makeup & sunscreen
- Water-Based Cleanser – Deep cleanses skin
- Exfoliator (2-3 times a week) – Removes dead skin cells
- Toner – Balances skin’s pH
- Essence – Hydrates & preps skin
- Serum/Ampoule – Targets specific skin concerns
- Sheet Mask (2-3 times a week) – Deep hydration
- Eye Cream – Reduces dark circles & fine lines
- Moisturizer – Locks in hydration
- Sunscreen (Daytime) – Protects against UV damage
Q: Do I need to follow all 10 steps?
A: No, you can customize your routine based on your skin type and concerns. Even a simple 3-5 step routine can be effective!
Q: How do I know which products are best for my skin?
A: You can refer to our Skin Type Guide in product descriptions or contact us for personalized recommendations.
Cosmetics & Makeup
Q: What is the difference between BB cream and foundation?
A: BB cream provides lightweight coverage with skincare benefits, while foundation offers fuller coverage for a more polished look.
Q: What’s the best way to apply cushion foundation?
A: Use the air puff and tap gently onto the skin for an even, dewy finish. Avoid dragging or rubbing.
Q: Are Korean cosmetics suitable for darker skin tones?
A: Yes! Many Korean brands now offer a wider shade range to suit different skin tones. Look for adjustable, natural-finish products like BB creams or multi-tone foundations.
Q: How do I achieve the "glass skin" look?
A: Glass skin is all about hydration and glow. Focus on double cleansing, layering hydrating products, and using a dewy-finish makeup base like cushion foundations.
Product Usage & Storage
Q: How long do skincare products last?
A: Most Korean skincare products last 6-12 months after opening. Check the PAO (Period After Opening) symbol on the packaging for exact shelf life.
Q: How should I store my skincare products?
A: Keep products in a cool, dry place, away from direct sunlight. Refrigerate serums and sheet masks for a cooling effect.
Q: Can I mix different skincare brands?
A: Yes! Most Korean skincare products are designed to be layered and mixed. However, avoid using too many active ingredients (like AHAs, BHAs, or retinol) together to prevent irritation.
Q: Can I use Korean skincare if I have sensitive skin?
A: Yes! Many Korean brands focus on gentle, soothing ingredients like Centella Asiatica and Snail Mucin. Always do a patch test before using new products.
Orders & Shipping
Q: Do you ship internationally?
A: Currently, we only ship within Singapore. Stay tuned for updates as we expand our shipping options in the future!
Q: How long will my order take to arrive?
A: Orders are processed within 1-3 business days, and delivery typically takes 2-5 business days within Singapore.
Q: What are the shipping fees?
A: We offer standard shipping at an affordable rate. Enjoy free shipping for orders above $120 SGD!
Q: What is your return policy?
A: Due to the nature of skincare and cosmetics, we do not accept returns on used products. However, if your item arrives damaged or incorrect, please contact us within 48 hours for a replacement.